Privacy Policy
This Privacy Policy ("Policy") explains how West Coast Bannock Inc., doing business as West Coast Bannock ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
By using our website [westcoastbannock.ca], interacting with us, or utilizing our services, you consent to the terms of this Policy and the handling of your information as described.
1. Definitions
- Personal Information: Any information about an identifiable individual, including but not limited to names, contact information, transaction history, and IP address.
- Consent: Voluntary agreement to the collection, use, and disclosure of personal information for defined purposes.
- Processing: Any operation performed on personal data such as collection, use, disclosure, storage, or deletion.
- Third Parties: External service providers or partners engaged to support our operations, bound by confidentiality agreements.
2. Information We Collect
**You may provide the following:**
- Name, phone number, email address
- Order and event details, dietary needs
- Payment information (via secure processors)
- Feedback or responses to communications
**We may collect automatically:**
- Browser type and operating system
- IP address and general geolocation
- Usage data (pages visited, actions taken)
- Device identifiers and analytics data
We may use cookies and web beacons to support session management, user preferences, and performance monitoring.
3. Purpose of Collection
- To respond to inquiries and provide customer support
- To process bookings and payment transactions
- To fulfill catering and service commitments
- To conduct internal analytics and improve our services
- To meet legal and regulatory obligations
- To send marketing or promotional communications (with consent)
4. Consent and Options
Your consent is either express (e.g., ticking a checkbox) or implied (e.g., completing a form). You may withdraw consent at any time, unless legal or contractual obligations require otherwise.
To withdraw or modify consent, contact:
📧 hello@westcoastbannock.ca
5. Data Use, Access, and Accuracy
We ensure that personal information is used only for the purposes described or as otherwise disclosed at the time of collection. You may request access to or correction of your information by emailing us.
We strive to maintain accurate records and depend on users to provide up-to-date information.
6. Storage and International Transfers
Personal information is stored securely via Wix.com servers, which may be located in Canada, the United States, Europe, or Israel. Wix employs industry-standard safeguards including ISO/IEC 27001:2013 certification.
Sensitive information (e.g., payment data) is never stored on our systems and is securely processed through PCI-compliant providers such as Wix Payments or Square.
7. Disclosure of Information
We will not sell, rent, or lease your personal data. We may share it:
- With service providers under written contract (e.g., hosting, analytics, payments)
- When legally required (e.g., court orders, government inquiries)
- To prevent fraud or ensure the security of our services
- In business transfers (e.g., merger or acquisition), with notice where appropriate
8. Retention and Safeguarding
We retain information only as long as necessary for the purpose it was collected or as required by law. After that, it is securely deleted or anonymized.
We apply physical, organizational, and technological measures to safeguard personal data against unauthorized access, disclosure, or misuse.
9. Rights and Requests
Under Canadian privacy law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent to processing
- File a complaint with the Office of the Privacy Commissioner of Canada
We aim to respond to all access or correction requests within 30 calendar days.
10. Cookies and Digital Tracking
We use cookies and similar technologies to:
- Enable core functionality
- Analyze website traffic and usage
- Support marketing initiatives (only with user consent)
You may disable cookies in your browser settings, but some site functions may not work as intended.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have inadvertently received data from a child without parental consent, we will delete it immediately.
12. Changes to This Policy
We may revise this Policy to reflect changes in technology, legislation, or our operations. Changes will be posted on this page with a revised effective date. Where material changes are made, we may notify you directly via email or platform message.
13. Contact Information
**West Coast Bannock Inc. (dba West Coast Bannock)**
📧 hello@westcoastbannock.ca
📱 236-660-9143
🌐 https://westcoastbannock.ca
Last updated: May 27, 2025